Thursday, July 2, 2015

Finally nailed the Sony ...

Called a sony engineer from Indiranagar branch, he was old timer and good person, checked the TV to find that its only the LD board that is broken, the display is fine.. 3 months ago, the same sony gave me estimation of close to 40K to repair the TV and now this guy is saying its only the LD panel thats broken and it may cost about 4K. that's it... send an email to sony folks as below and they came running .... they replaced the LD board and yet to ask for money .... they are all crooks.. I say ************************************************************************************************************* Hello Sony, Well I know you have guys gathered in delhi for brainstroming how to further drown sony... meanwhile, a nice service engineer came from the indira nagar and after diagnosis, says, that its only LD board that is broken. and Display panel is fine. He came with a spare LD board, the TV played for close to 40 minutes... What you have to say about your earlier diagnosis wherein you suggested to change the display panel and LD board for a massive cost. Freaking looters, want to rip off customers.. and make money... this country is going to dogs, one cannot trust doctors who wants to conduct un-required surgeries, one cannot trust service engineers...who want to replace the working parts...and the politicians are busy colluding with corporates to grow GDP withour increasing the standard of living for the masses Development my foot... - Pawan
Posted by at 3 comments:

Saturday, March 7, 2015

Sony customer care is horrible

Posted by at 3 comments:

Sony TV sucks

Posted by at No comments:

Wednesday, February 18, 2015

After dumping crapy TVs in India, sony wants to exit TV business, shame on sony

Posted by at No comments:

Thursday, January 29, 2015

Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 14

Are u guys not trained enough to respond to my questions .. .without creating legal liability for sony...it's a shame, what kind of incapable people sony has put in to customer care department 

Join the Facebook campaign against sony...
https://www.facebook.com/groups/unhappycustomersofsony/
Regards
Pawan
-------------------------------------------------

Posted by at No comments:

Wednesday, January 28, 2015

Sony TV sucks


Join the Facebook campaign against sony...

https://www.facebook.com/groups/unhappycustomersofsony/

Posted by at No comments:

Sunday, January 25, 2015

Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 12

Copying Esteemed Cabinet members Mr Jaitely, Mr Prasad, Mr Gowda


Sony has indulged in to corruption by making false promises that Sony TV will run for 90,000 hours. However, the TV died in less than 1000 hours and Sony says that the death is natural. The cost of repair is more than 1/3 of the cost of the TV.

In absence of strong consumer protection laws, sony is dumping faulty TVs in India.

Please intervene.... GDP growth and development is all good.. but what about an ordinary citizen's rights?? How to deal with these big and powerful companies ??

How to realise Ache Din ?????

Regards
Pawan------------------------------------------
 
Posted by at 2 comments:

Wednesday, January 21, 2015

Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 7

Reminder 7

Dear Sony Team,

This is not natural death of sony TV, but infant mortality, and it must be looked in to. The natural life as claimed by you guys is 100,000 hours but your television died much before its well deserved life .while stuck on the wall. ..I don't think your TV even completed 700 hours..it's a shame ...

Now come to customer service, you must hire some people for hotel industry, specially from Tata Hotels, in your customer care department ... I see that you have hired highly educated and egoistic excel crunchers who can only write standard responses and nothing else.  Learn from tata hotels, what customer service means... You have no clue..

You may win an argument against an innocent customer, but you cannot win customer loyalty. Mark my wards, this is the beginning of the downfall of sony...you guys will become history if you stay on this path.

If the death of your sony television in 700 hours is natural then on what basis you claim it's 100,000 hours

I have set a KPI for myself, to share this bitter experience with 100,000 people every year... Let's see how it goes....the view count on the blog is already increasing..

Keep you posted... My god bless the sony with some sanity....

Regards
Pawan
-------------------------------------------------------

On 21-Jan-2015, at 11:19 am, maheshwari <pawanm74@yahoo.com> wrote:

Reminder -6

Dear Sony Team,

I have documentary evidence where you claimed that the Sony's LED display life is 100,000 hours. The life does not mean that it will die after 100,000 hours. it only means, the brightness may reduce after 100,000 hours.

Having said that, As per Six Sigma quality standards, One should see only 3.4 defects per million  of TV's for Sony to officially declare that Sony TV display got 100,000 hours of life

it should not be very difficult for you to find out how many sony TV sets died before their natural life, specially in India.

I plan to write registered letters to every constitutional/regulatory body (Supreme Court of India, Consumer Affairs, PMO, Mr Narendra Modi, Your offices in India, Japan) that you can think of, very soon. You cannot make false claims without having scientific evidence.

Now coming to the horrendous quality of your TV's,  Lets say you buy a honda car for let say Rs 15 lakhs, you get free service for 1 year. thereafter the car stops one day, you go to honda service center, and you are asked to pay 5 lakhs to change the engine. even though the car goes thru much wear and tear...  what would you think  ?your TV is stuck on the wall. Your quality should be much better than cars ..
In fact, Honda cars run for decades just with regular oil change.

I'm thoroughly convinced, in absence of strict consumer protection laws in India, my country has become dumping ground for electronics goods of pathetic quality.

regards
Pawan



 

Reminder -5

dear sony team,
can you please answer my following queries.

regards
Pawan
 



Reminder 4

Dear sony team,

I don't think you are getting my points.. Let me repeat once again. 

1. Tell me the original manufacturing date, serial number, and the batch number 
2. How many LED sold in 2011 unnaturally died.. I mean pre-mature deaths ?
3. What's is the root cause of these pre-mature deaths of your TVs..

Now let's come to your service engineer.  The guy in first 5 minutes declared that the display is dead...it's only when I cross questioned, he again tried few things here n there. I have no clue while playing with TV, he as well made it worse..I could see some sparks. The moment, he asked  for bowl to collect screws, I could see how un-prepared a technician could be..

Your guys can utmost repair a murphy radio.  Don't call yourselves as service engineers please...

Do you know what diagnosis means ?  It's a joke...  I'm glad, Sony is not manufacturing airplanes ...shame on sony for ripping customers by selling such lemons. Hire someone from an airline industry, you would know what diagnosis means ..

I have the complete diagnosis video recorded and ur service engineer is aware of that. I can tell you as an engineer myself...he had no clue....your service guys are not just not trained to service or diagnose...you are just in the business of replacement ..

Now, once again, all these emails automatically get posted on a public blog... And I promise you, this will become the longest blog that you would see in the history of man kind...and I'm not in a hurry,

You must do thorough diagnosis..  Now I'm least bothered to use this TV, I'm more worried about my fellow citizens who are poised to go thru the same ordeal....

sony just cannot use my country to dump these sub-standard products. I need to the complete statistics of all the TVs that you have sold and prove that all these failures are not because of the manufacturing defects. On what basis, you guys claim the life many thousand years of LED display..

I plan to copy all the MPs of my country to see this rip off.  I have a long step by step plan.. Until you tell me everything that I asked... I'm not interested in repairing this lemon.  I want the root cause analysis of this premature death of your TV


A free advice, you may want update your resume ... I don't see how you guys are going to grow with so many unhappy customers...

May God bless the Sony team with some sanity...  

I sell a TV for 75000, every 2 years, I want another 20-30K to repair... Is this a freaking joke.  I would donate this money for cows instead of getting ripped off by you guys...

you get fooled once its sony's fault, you get fooled second time, its your fault. I don't want to repeast this mistake

I have read Mahatama Gandhi's autobigraphy twice since last 2 months, I know how, striving for truth needs patience and I've gotten that patience.



Regards
Pawan


-------------------------------------------------------

On 20-Jan-2015, at 1:36 pm, maheshwari <pawanm74@yahoo.com> wrote:

Reminder -3

I think, you have not understood my request. Here it goes again;

Can you please tell me the actual manufacturing date, the serial number, the batch number of this TV. the Internet is full of complaints specially for this 2011 batch.

I have ample documentary evidence where you have made tall claims on the life of the LED display. I want the complete diagnostic report. why this untimely pre-mature death of your TV ?

I'm not willing to pay for the manufacturing defects .. Are we clear.  I'm a very very patient guy. Will chase this matter all my life until its resolved to my satisfaction.  I have already bought a new TV and its not the sony crap just FYI. and I'm not in a hurry.

I will try everything possible in my human capacity to bring this matter to its logical conclusion. more you delay, the more unpleasant this will be.

I'm a big fan of driving to a WIN-WIN situation. but looks like you are heard bent to make it bitter. its your intelligent choice and that's absolutely fine with me

I need full refund of my money.

All my emails will get posted on an open blog http://open-letter-to-sony.blogspot.in/ for your reference.

Regards
Pawan

 

Reminder - 2

Dear Sony team, 
There is a dead sony TV in my home, it has to be either revived or cremated...
Can you please at least REPLY.

Here is my open letter to Dear Kenichiro Hibi San..


Regards
Pawan
--------------------------------------------------------



On 19-Jan-2015, at 8:57 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Reminder -1

Regards
Pawan
-------------------------------------------------------

On 19-Jan-2015, at 11:02 am, maheshwari <pawanm74@yahoo.com> wrote:

Dear Kenichiro Hibi San,

I've grew up reading case studies on quality at sony and Japenese companies in general.

I'm pained to see the poor quality of products and services that's being offered in India. Can you please ask your guys to atleast respond, for me to understand what my options are and plan my next steps.

I'm also copying our esteemed Cabinet Minister for consumer Affairs - Mr Ram Vilas Paswan, for him to get a view of the helplessness of Indian consumers. There is abosolutely no consumer protection to ordinary customers in India.  Dear Minsiter, Can you please intervene.

I'm also copying to Mr Shekhawat (Member of Parliament, from Jodhpur), to raise this topic in parliament. I seems that India is being dumped with sub-standard, faulty electronic consumer goods, and there is no consumer protection.


Regards
Pawan


 

Hello Sony,

When Can I expect a response on this ?  ..  Let me know if you want me to draft a legal notice for this and have it sent. Just FYI. There are 3 attorneys in my family ...I don't want to bother them unnecessarily..



Regards
Pawan

On 16-Jan-2015, at 7:18 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello sony,

I got a call from your local service centre and the gentlemen started with saying, the fix will cost x amount but our management has reduced it to y Rs.  

Is this a Fish market ? Is this the way you offer customer service by shamelessly haggling over phone.

I have completely lost the faith in sony brand. I don't want to waste my money on this crapy product every 2 years.

I want my money back ... Full refund. I will buy a quality product....

It's like, I buy a car and every 2 years, I'm asked to change the engine..just because the car manufacturer has no clue what/why the car stopped..

I want the actual manufacturing date, quality report, and all details pertaining to this piece of crap..

Just that you are crystal clear, I want my money... I don't want to deal with sony service any more....this brand is no more that brand I knew of.... It has resorted to cheap products...

I just cannot believe that the display that was supposed to run for many thousand years, suddenly stops...this is cheating...

Such crapy products should be proactively recalled....based on the batch number.  I cannot pay the price for the fault of your broken quality processes... The quality manager of the plant should be help accountable for this crapy lot, for having passed this product and brought bad name to sony...

Regards
Pawan
-------------------------------------------------------

On 15-Jan-2015, at 8:43 am, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello Sony,

Don't I expect a response ?? Can you a bit kind to resolve this. I'm getting high blood pressure, seeing this piece of crap in my house 24/7.  And unfortunately there is a sony logo on this piece

Regards
Pawan
-------------------------------------------------------

On 12-Jan-2015, at 8:08 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello Sony,

I'm appalled to experience the poor quality of sony products, service. I got this expensive TV some time ago. And suddenly it stopped working. I called the service guy, who came opened the TV, use the voltmeter here and there, heard few sparks, and the next thing, I hear is, he says the display is gone. Asked why ? He listed numerous reasons but no back up....I got a bit angry than he said, ok let try changing a panel, that he did, but the picture quality was not good, again few checks here n there.and the next thing, I hear is it has to be changed..

Is it sony service center or a replacement center ? I'm appalled that such an expensive TV that I was told to run for many thousand hours, has stopped working so soon.  I cannot believe, being sony fan, this poor quality .. We hardly watch TV. This is just appalling.

Please take this piece of crap from my home and return my money. I feel cheated, having bought this product while relying on sony brand, that's not worth it's name anymore..

Wish I would have bought a local cheap product instead of sony.

Regards
Pawan


On 07-Jan-2015, at 8:27 pm, SonyMarketing <Sonyindia.care@ap.sony.com> wrote:

Dear Pawan mahehshwari ,

Greetings from Sony India.

We have received your Email and your request has been logged as :  23291007.
Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We assure our best support always.

Regards 
Customer Care Center
Sony India
For any Technical Assistance, Chat with our experienced team online!( Visit: https://www.sony.co.in/webchatform )

Note :- This is an auto acknowledgement, please do not reply to this email.
REUSE  REDUCE RECYCLE : Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this url to know about recycling of  your electronic products:  http://www.sony.co.in/article/503906/section/environment










Posted by at No comments:

Tuesday, January 20, 2015

Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 6

Reminder -6

Dear Sony Team,

I have documentary evidence where you claimed that the Sony's LED display life is 100,000 hours. The life does not mean that it will die after 100,000 hours. it only means, the brightness may reduce after 100,000 hours.

Having said that, As per Six Sigma quality standards, One should see only 3.4 defects per million  of TV's for Sony to officially declare that Sony TV display got 100,000 hours of life

it should not be very difficult for you to find out how many sony TV sets died before their natural life, specially in India.

I plan to write registered letters to every constitutional/regulatory body (Supreme Court of India, Consumer Affairs, PMO, Mr Narendra Modi, Your offices in India, Japan) that you can think of, very soon. You cannot make false claims without having scientific evidence.

Now coming to the horrendous quality of your TV's,  Lets say you buy a honda car for let say Rs 15 lakhs, you get free service for 1 year. thereafter the car stops one day, you go to honda service center, and you are asked to pay 5 lakhs to change the engine. even though the car goes thru much wear and tear...  what would you think  ?your TV is stuck on the wall. Your quality should be much better than cars ..
In fact, Honda cars run for decades just with regular oil change.

I'm thoroughly convinced, in absence of strict consumer protection laws in India, my country has become dumping ground for electronics goods of pathetic quality.

regards
Pawan



 
From: maheshwari <pawanm74@yahoo.com>
To: "g.shekhawat@sansad.nic.in" <g.shekhawat@sansad.nic.in>; "Kenichiro.hibi@ap.sony.com" <Kenichiro.hibi@ap.sony.com>; "ramvilas.paswan@sansad.nic.in" <ramvilas.paswan@sansad.nic.in>; "servicehead@ap.sony.com" <servicehead@ap.sony.com>; sony customer care <Sonyindia.care@ap.sony.com>; "serviceshead@ap.sony.com" <serviceshead@ap.sony.com>; "ramvilas.p@sansad.nic.in" <ramvilas.p@sansad.nic.in>; "pawanm.sony@blogger.com" <pawanm.sony@blogger.com>; "umakant.vashisth@ap.sony.com" <umakant.vashisth@ap.sony.com>
Cc: "allwyn.buthello@ap.sony.com" <allwyn.buthello@ap.sony.com>; "hemant.batra@ap.sony.com" <hemant.batra@ap.sony.com>; "sunil.nayyar@ap.sony.com" <sunil.nayyar@ap.sony.com>; "kazuo.hirai@jp.sony.com" <kazuo.hirai@jp.sony.com>
Sent: Wednesday, January 21, 2015 10:52 AM
Subject: Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 4

Reminder -5

dear sony team,
can you please answer my following queries.

regards
Pawan
 


From: maheshwari <pawanm74@yahoo.com>
To: "g.shekhawat@sansad.nic.in" <g.shekhawat@sansad.nic.in>; "Kenichiro.hibi@ap.sony.com" <Kenichiro.hibi@ap.sony.com>; "ramvilas.paswan@sansad.nic.in" <ramvilas.paswan@sansad.nic.in>; "servicehead@ap.sony.com" <servicehead@ap.sony.com>; sony customer care <Sonyindia.care@ap.sony.com>; "serviceshead@ap.sony.com" <serviceshead@ap.sony.com>; "ramvilas.p@sansad.nic.in" <ramvilas.p@sansad.nic.in>; "pawanm.sony@blogger.com" <pawanm.sony@blogger.com>; "umakant.vashisth@ap.sony.com" <umakant.vashisth@ap.sony.com>
Cc: "allwyn.buthello@ap.sony.com" <allwyn.buthello@ap.sony.com>; "hemant.batra@ap.sony.com" <hemant.batra@ap.sony.com>; "sunil.nayyar@ap.sony.com" <sunil.nayyar@ap.sony.com>; "kazuo.hirai@jp.sony.com" <kazuo.hirai@jp.sony.com>
Sent: Tuesday, January 20, 2015 8:19 PM
Subject: Re: Sony KDL 40 EX720 - 23291007 - Attention - Dear Kenichiro Hibi San - Reminder 4

Reminder 4

Dear sony team,

I don't think you are getting my points.. Let me repeat once again. 

1. Tell me the original manufacturing date, serial number, and the batch number 
2. How many LED sold in 2011 unnaturally died.. I mean pre-mature deaths ?
3. What's is the root cause of these pre-mature deaths of your TVs..

Now let's come to your service engineer.  The guy in first 5 minutes declared that the display is dead...it's only when I cross questioned, he again tried few things here n there. I have no clue while playing with TV, he as well made it worse..I could see some sparks. The moment, he asked  for bowl to collect screws, I could see how un-prepared a technician could be..

Your guys can utmost repair a murphy radio.  Don't call yourselves as service engineers please...

Do you know what diagnosis means ?  It's a joke...  I'm glad, Sony is not manufacturing airplanes ...shame on sony for ripping customers by selling such lemons. Hire someone from an airline industry, you would know what diagnosis means ..

I have the complete diagnosis video recorded and ur service engineer is aware of that. I can tell you as an engineer myself...he had no clue....your service guys are not just not trained to service or diagnose...you are just in the business of replacement ..

Now, once again, all these emails automatically get posted on a public blog... And I promise you, this will become the longest blog that you would see in the history of man kind...and I'm not in a hurry,

You must do thorough diagnosis..  Now I'm least bothered to use this TV, I'm more worried about my fellow citizens who are poised to go thru the same ordeal....

sony just cannot use my country to dump these sub-standard products. I need to the complete statistics of all the TVs that you have sold and prove that all these failures are not because of the manufacturing defects. On what basis, you guys claim the life many thousand years of LED display..

I plan to copy all the MPs of my country to see this rip off.  I have a long step by step plan.. Until you tell me everything that I asked... I'm not interested in repairing this lemon.  I want the root cause analysis of this premature death of your TV


A free advice, you may want update your resume ... I don't see how you guys are going to grow with so many unhappy customers...

May God bless the Sony team with some sanity...  

I sell a TV for 75000, every 2 years, I want another 20-30K to repair... Is this a freaking joke.  I would donate this money for cows instead of getting ripped off by you guys...

you get fooled once its sony's fault, you get fooled second time, its your fault. I don't want to repeast this mistake

I have read Mahatama Gandhi's autobigraphy twice since last 2 months, I know how, striving for truth needs patience and I've gotten that patience.



Regards
Pawan


-------------------------------------------------------

On 20-Jan-2015, at 1:36 pm, maheshwari <pawanm74@yahoo.com> wrote:

Reminder -3

I think, you have not understood my request. Here it goes again;

Can you please tell me the actual manufacturing date, the serial number, the batch number of this TV. the Internet is full of complaints specially for this 2011 batch.

I have ample documentary evidence where you have made tall claims on the life of the LED display. I want the complete diagnostic report. why this untimely pre-mature death of your TV ?

I'm not willing to pay for the manufacturing defects .. Are we clear.  I'm a very very patient guy. Will chase this matter all my life until its resolved to my satisfaction.  I have already bought a new TV and its not the sony crap just FYI. and I'm not in a hurry.

I will try everything possible in my human capacity to bring this matter to its logical conclusion. more you delay, the more unpleasant this will be.

I'm a big fan of driving to a WIN-WIN situation. but looks like you are heard bent to make it bitter. its your intelligent choice and that's absolutely fine with me

I need full refund of my money.

All my emails will get posted on an open blog http://open-letter-to-sony.blogspot.in/ for your reference.

Regards
Pawan

 

Reminder - 2

Dear Sony team, 
There is a dead sony TV in my home, it has to be either revived or cremated...
Can you please at least REPLY.

Here is my open letter to Dear Kenichiro Hibi San..


Regards
Pawan
--------------------------------------------------------



On 19-Jan-2015, at 8:57 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Reminder -1

Regards
Pawan
-------------------------------------------------------

On 19-Jan-2015, at 11:02 am, maheshwari <pawanm74@yahoo.com> wrote:

Dear Kenichiro Hibi San,

I've grew up reading case studies on quality at sony and Japenese companies in general.

I'm pained to see the poor quality of products and services that's being offered in India. Can you please ask your guys to atleast respond, for me to understand what my options are and plan my next steps.

I'm also copying our esteemed Cabinet Minister for consumer Affairs - Mr Ram Vilas Paswan, for him to get a view of the helplessness of Indian consumers. There is abosolutely no consumer protection to ordinary customers in India.  Dear Minsiter, Can you please intervene.

I'm also copying to Mr Shekhawat (Member of Parliament, from Jodhpur), to raise this topic in parliament. I seems that India is being dumped with sub-standard, faulty electronic consumer goods, and there is no consumer protection.


Regards
Pawan


 

Hello Sony,

When Can I expect a response on this ?  ..  Let me know if you want me to draft a legal notice for this and have it sent. Just FYI. There are 3 attorneys in my family ...I don't want to bother them unnecessarily..



Regards
Pawan

On 16-Jan-2015, at 7:18 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello sony,

I got a call from your local service centre and the gentlemen started with saying, the fix will cost x amount but our management has reduced it to y Rs.  

Is this a Fish market ? Is this the way you offer customer service by shamelessly haggling over phone.

I have completely lost the faith in sony brand. I don't want to waste my money on this crapy product every 2 years.

I want my money back ... Full refund. I will buy a quality product....

It's like, I buy a car and every 2 years, I'm asked to change the engine..just because the car manufacturer has no clue what/why the car stopped..

I want the actual manufacturing date, quality report, and all details pertaining to this piece of crap..

Just that you are crystal clear, I want my money... I don't want to deal with sony service any more....this brand is no more that brand I knew of.... It has resorted to cheap products...

I just cannot believe that the display that was supposed to run for many thousand years, suddenly stops...this is cheating...

Such crapy products should be proactively recalled....based on the batch number.  I cannot pay the price for the fault of your broken quality processes... The quality manager of the plant should be help accountable for this crapy lot, for having passed this product and brought bad name to sony...

Regards
Pawan
-------------------------------------------------------

On 15-Jan-2015, at 8:43 am, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello Sony,

Don't I expect a response ?? Can you a bit kind to resolve this. I'm getting high blood pressure, seeing this piece of crap in my house 24/7.  And unfortunately there is a sony logo on this piece

Regards
Pawan
-------------------------------------------------------

On 12-Jan-2015, at 8:08 pm, Pawan Maheshwari <pawanm74@yahoo.com> wrote:

Hello Sony,

I'm appalled to experience the poor quality of sony products, service. I got this expensive TV some time ago. And suddenly it stopped working. I called the service guy, who came opened the TV, use the voltmeter here and there, heard few sparks, and the next thing, I hear is, he says the display is gone. Asked why ? He listed numerous reasons but no back up....I got a bit angry than he said, ok let try changing a panel, that he did, but the picture quality was not good, again few checks here n there.and the next thing, I hear is it has to be changed..

Is it sony service center or a replacement center ? I'm appalled that such an expensive TV that I was told to run for many thousand hours, has stopped working so soon.  I cannot believe, being sony fan, this poor quality .. We hardly watch TV. This is just appalling.

Please take this piece of crap from my home and return my money. I feel cheated, having bought this product while relying on sony brand, that's not worth it's name anymore..

Wish I would have bought a local cheap product instead of sony.

Regards
Pawan


On 07-Jan-2015, at 8:27 pm, SonyMarketing <Sonyindia.care@ap.sony.com> wrote:

Dear Pawan mahehshwari ,

Greetings from Sony India.

We have received your Email and your request has been logged as :  23291007.
Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We assure our best support always.

Regards 
Customer Care Center
Sony India
For any Technical Assistance, Chat with our experienced team online!( Visit: https://www.sony.co.in/webchatform )

Note :- This is an auto acknowledgement, please do not reply to this email.
REUSE  REDUCE RECYCLE : Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this url to know about recycling of  your electronic products:  http://www.sony.co.in/article/503906/section/environment










Posted by at 4 comments:
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